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Call Us to Place Your Order: (800) 658-2473

Shipping & Returns

Shipping

We ship via UPS Ground to all 50 states and international. We do offer expedited shipping in 3-Day Select, 2nd-Day Air, and Next Day Air (Overnight). For an expedited shipping quote, please call (800) 658-2473 or email sales@tbirdusa.com and provide us with the item(s) you wish to purchase and your zip code. We also offer United States Postal Service quotes to all 50 states and Canada.

Please consult the graphic below to help you determine outbound shipping and transit time to your specific location.



Return & Claims Policy


RETURNS GENERAL

RETURN REQUEST WILL ONLY BE HONORED FOR STANDARD STOCK PRODUCTS. RETURNS WILL NOT BE ALLOWED FOR ANY CUSTOM PRODUCTS. RETURNED PRODUCT MUST BE IN AS-NEW CONDITION. RETURN REQUESTS MUST BE ACCOMPANIED BY A COPY OF ORIGINAL INVOICE. ALL RETURNS MUST BE SECURELY PACKAGED TO AVOID DAMAGE DURING RETURN SHIPPING PROCESS.

RETURNS

Return requests must be made within 30 days of date of delivery. Returns will be charged a minimum restocking charge of 20%. Damaged items that we are not able to sell as new will be rejected.

RETURNS STOCKING DISTRIBUTORS

Return requests must be made within 6 months of original invoice. Returns will be charged a minimum of 20% restock.

CLAIMS

All claims for damages, shortage or errors in shipping must be made within 10 days following delivery to Buyer.

There are two ways to request an RMA:

  1. Call (800) 658-2473 and speak with our customer service.
  2. Email sales@tbirdusa.com.

Once your RMA is approved, you will receive a notifcation via phone or email, depending on your method of use.